Return & Refund

Return & Refund Policy

Thank you for choosing ZianMallShop! We are committed to providing high-quality life and cleaning products. If you are not satisfied with your purchase, our return and refund policy is designed to ensure your shopping experience is pleasant and worry-free.

Return & Exchange Conditions

1. Application Period: If you are not satisfied with the product upon receipt, you may request a return or exchange within 30 days.
2. Product Condition: The returned or exchanged products must be unused and in their original packaging with tags attached.
3. Non-returnable Items: The following items cannot be returned or exchanged:
   • Opened personal care products
   • Special custom orders
   • Cleaning supplies that cannot be resold once opened

Return & Exchange Process

1. Contact Customer Service: Please contact us via our customer service email (support@zianmallshop.com) or the online chat window, stating your reason for the return or exchange and providing your order number.
2. Obtain Authorization: Our customer service team will review your request and provide you with authorization and instructions for the return or exchange.
3. Ship the Item: Please return the item to the address we provide. Return shipping costs are typically the customer's responsibility unless due to a product quality issue.
4. Refund Processing: Once we receive the returned item and confirm it meets the return conditions, you will receive a refund. Refunds are usually processed within 7-10 business days and will be credited back to your original payment method.

Important Notes

• We recommend using a trackable shipping method to ensure the return arrives safely.
• If you have any questions, please feel free to contact our customer service team.

Thank you for understanding our return and refund policy. If you have any further inquiries, please don’t hesitate to reach out!